Privacy Policy

At Keystone Journeys, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our online platform, engage with our travel assistance, tourism support, trip information, travel planning, or consultation services. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect various types of information to provide and improve our travel and tourism services:

• Personal Identifiable Information (PII): This includes information you voluntarily provide to us when you inquire about our services, book a trip, or consult with our travel experts. Examples include:
  • Name, address, phone number: For communication and service delivery.
  • Email address: For confirmations, updates, and marketing communications (with your consent).
  • Passport details, visa information, date of birth: When necessary for international travel bookings and regulatory compliance.
  • Dietary restrictions, health conditions, accessibility needs: To ensure comfortable and safe travel, with your explicit consent.
  • Payment information: Collected securely for booking services (though we do not store sensitive payment details post-transaction).
• Non-Personal Information: This includes data that does not directly identify you, but may be linked to your device or general usage patterns on our site.
  • Browser type and operating system: For website optimization.
  • IP address: For geographical analysis and security.
  • Pages visited, time spent on pages: To understand user behavior and improve our site content.
  • Referral source: How you found our site.

2. How We Use Your Information

Your information is used for the following purposes:

• To Provide and Manage Services: Fulfilling your travel requests, booking accommodations, flights, tours, and providing travel assistance and consultation.
• Communication: Sending you confirmations, updates about your bookings, relevant travel information, and responding to your inquiries.
• Personalization: Tailoring our services and recommendations to your interests and preferences.
• Improvement of Services: Analyzing user behavior to enhance our website, services, and user experience.
• Marketing and Promotions: With your consent, we may send you information about new services, special offers, or other updates we believe may be of interest to you. You can opt-out at any time.
• Security and Fraud Prevention: Protecting our services and users from fraudulent activities and ensuring the security of our platform.
• Legal Compliance: Adhering to applicable laws, regulations, and legal processes.

3. Disclosure of Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We work with trusted third-party service providers who assist us in operating our business and providing services to you (e.g., airlines, hotels, tour operators, payment processors). These providers are contractually obligated to protect your data and only use it for the purposes for which it was shared.
• Legal Requirements: When compelled by law, court order, or governmental regulation to disclose information.
• Protection of Rights: To protect the rights, property, or safety of Keystone Journeys, our customers, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to appropriate privacy safeguards.
• With Your Consent: We will share your information with other third parties only with your explicit consent.

We do not sell your personal information to third parties for their marketing purposes.

4. Data Security

We implement robust technical and organizational measures to safeguard your personal data from unauthorized access, accidental loss, disclosure, alteration, and destruction. These measures include encryption, access controls, secure servers, and regular security assessments. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal data is no longer required, we will securely dispose of it according to our data retention policies.

6. Your Rights (GDPR)

If you are located in the European Economic Area (EEA) or the UK, you have certain rights regarding your personal data under the General Data Protection Regulation (GDPR), including:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain conditions.
• Right to Restrict Processing: You can request that we limit the processing of your personal data under certain conditions.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to our processing of your personal data under certain conditions, including for direct marketing.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

7. Cookies and Tracking Technologies

Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings. Please refer to our Cookie Policy for more detailed information.

8. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal data from a child under 16 without verifiable parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our site. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Keystone Journeys
789 Archway Avenue, Suite 101
New York, New York, 10001
United States